Efficient and quick diagnosis of your machinery

Many malfunctions can be rectified remotely by our technical support. With remote diagnosis over the telephone, internet or using condition monitoring sensors, we provide a quick and cost-efficient solution to your problem, 24 hours a day and around the globe.

Baumuller has already set standards for remote monitoring and remote diagnostics in the printing industry with BAUDIS. However, Baumuller also offers the option of online analysis of the parameters for each individual drive using a standard modem in other sectors. During this process you always remain in control of the access to your machinery and plant.

Diagnosis tools such as infomaXX make it possible for users to read and log important parameters on, for example, the b maXX® 4000 series. In the event of a malfunction you will be able to contact one of our specialists via our 24-hour support line. These specialists, together with your service personnel on-site, will draw up proposals to resolve the problem so that the cause of the fault can be rectified as quickly as possible.

Detailed diagnosis and targeted call-out preparation shorten machine downtimes and reduce your service costs

Specific service call-out preparation

If a problem cannot be rectified remotely, the information gathered provides the ideal basis for specific call-out preparation by our service engineers. The fault can be localised in advance making it possible for our service engineer to define, before the call-out, the right equipment and the spare parts that may be required to rectify the malfunction. This situation saves time on-site for the analysis and elimination of the cause of failure.

A dense network of subsidiaries and qualified partner organisations means service engineers are available on call at short notice around the world. As a consequence a smooth handling of your service needs is provided.

As part of a service partnership agreement, you can define additional service elements such as response times in the event of a malfunction and the stocking of critical spare parts.

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Our objective is your benefit: The cost and time-efficient recommissioning of your machinery

Your benefits

  • Faults can be located and rectified quickly using remote diagnosis and as a result expensive downtimes reduced
  • The causes of failure identified using remote diagnostics can often be rectified by your own service personnel, thereby enabling you to reduce service costs
  • Due to the specific preparation of the call-out and localisation of the possible causes, machine downtimes are reduced and service costs can be significantly reduced
  • Know-how transfer to your maintenance personnel who are then able to prevent possible future malfunctions and to some extent to rectify them
  • 24-hour, 7-day a week availability of our telephone support and service engineers

Contact Remote diagnosis: service@baumueller-services.com